Frequently Asked Questions

Child Support Payers

Answer:

State law requires that all orders for support are paid via income withholding from your paycheck. An income withholding order will be mailed to your employer. It can take 2-4 weeks for your employer to process the withholding. It is your responsibility to send in payments on your own until you see it withheld from your paycheck. You will find payment coupons, the remittance address and information on how to make payments on-line or at the Kenosha County Job Center. If you are self-employed or in between jobs, you must send in your own payments.

You must provide CCS with your employment information within 48 hours any time it changes.

Answer:

Under state and federal law, birth expenses and arrears (past due support) are subject to tax intercept based on specific criteria. They will remain certified and tax refunds will be intercepted until the outstanding amounts are paid in full, even if payments are being made.

Answer:

No. You must remit your child support payments to the Wisconsin Support Collections Trust Fund. If you make direct payments to the custodial parent (payee), you will NOT receive credit for the payments and the payments may be considered a gift, not a child support payment.

Answer:

No. Your child support order continues at the same rate. Contact your caseworker or your attorney to find out how to modify your child support order. The adjustment is not automatic.

Answer:

Contact your caseworker to report the change. If you get their voice-mail, leave a detailed message that includes your SSN or case number, your phone number and your new address or employer information, including name of company or temporary agency, address, phone number and fax number. You must report changes to your employer or address within 48 hours of the change.

Answer:

Placement (visitation) and child support are separate issues. If either party is not following the court order, a motion can be filed to find the other party in contempt. The custodial parent and child(ren) moving to a different state does not stop your obligation to pay child support. Child Support Services does NOT get involved with placement, visitation or custody issues. You would need to contact an attorney with questions or concerns regarding these issues.

Answer:

You do not have to pay child support if both parents are residing together. The parties would have to submit a Stipulation & Order to Child Support Services to end the order. If state aid is being received on behalf of the child(ren), the other parent must be reported in the household to the Economic Support Specialist before the Stipulation & Order would be approved.

Answer:

If the parties are in agreement, a Stipulation & Order would need to be submitted to Child Support Services ending the child support order and changing placement. If the other party is not in agreement, you would need to file a motion with the courts to change placement.

Answer:

In most instances, both parents are court ordered to carry health insurance for the child(ren) if it's offered through their employer at a reasonable cost. Please refer to your paternity judgment or divorce for further information.

Answer:

Yes. You can set up an on-line account at: https://csos.wisconsin.gov/login or contact the WI Support Collections Trust Fund at 1-800-991-5530.

 


Child Support Payees (parents who receive child support)

Answer:

You will receive your child support in the form of a debit card or direct deposit into a banking account. Child support customers will be automatically enrolled in the debit card program when a support collection is received. You will first receive a letter informing you that a payment has been received and that a debit card will be forthcoming in the mail. You can find more information regarding the debit card at: https://dcf.wisconsin.gov/cs/cp/pay/debit-card. If you wish to have direct deposit, you can find the form here: https://dcf.wisconsin.gov/files/cs/pay/cp/dd.pdf

Answer:

Under state law, all payments for child support must be paid through the Wisconsin Support Collections Trust Fund. If you accept direct payments, you can be sanctioned for non-cooperation and lose your state aid and/or child support services. All direct payments may be considered a gift and the payer will not receive credit for the payments.

Answer:

A Stipulation & Order would need to be submitted to Child Support Services ending the child support order. If state aid is being received on behalf of the child(ren), the other parent must be reported in the household to the Economic Support Worker before the Stipulation & Order would be approved.

Answer:

If the parties are in agreement, a Stipulation & Order would need to be submitted to Child Support Services ending the child support order. If certain state aid is being received, a child support order is required by law and ending your order will not be approved.

Answer:

Placement and child support are separate issues. If either party is not following the court order, a motion can be filed to find the other party in contempt. Be advised that Child Support Services does NOT get involved with placement, visitation or custody issues. You would need to contact an attorney with questions or concerns regarding these issues.

Answer:

Please contact your caseworker to report the information. If you get their voicemail, leave a detailed message that includes your SSN or case number, a phone number and the new employer or temporary agency info or address. It is the responsibility of the other party to report it, but do not assume that they have. The sooner we get the information, the quicker we can provide services.

Answer:

No. An increase (or decrease) in wages does not automatically change the child support order. Your child support order continues at the same rate until it is modified by a court order. Contact your local child support agency or your attorney to find out how to modify your child support order.

Answer:

You are required to complete this form with the latest information that you have. If this form is not returned to Child Support Services, your case may no longer be enforced and/or your public assistance benefit(s) may be sanctioned for non-cooperation.

Answer:

Child Support Services monitors the cases. When the account becomes delinquent (30 days past due), enforcement letters will be mailed to the payer. At the discretion of the agency, all other enforcement tools may be utilized including court action. If a hearing is scheduled, you will be notified by mail. You are not required to appear at these hearings, but it is highly recommended to appear if you can. For further information regarding enforcement, please contact your caseworker.

Answer:

You can set up an on-line account at: http://csos.wisconsin.gov/login or contact the WI Supports Collections Trust Fund at 1-800-991-5530.